SHIPPING ADDRESS | RETAIL LOCATION
Our store and shipping address is:
Razor Emporium
210 S. 37th Street
Phoenix, AZ 85034
Our store is a retail location. We welcome walk-ins to view, smell and put your hands on our shave products! Everything available on our website is available at our brick and mortar location.
GENERAL + DOMESTIC SHIPPING POLICY
At Razor Emporium, orders received before 12:00 PM MST, Monday through Saturday, are typically processed the same day. While we strive to meet this timeframe, processing times may vary. We are open 6 days a week - Monday through Saturday 9am-4:30pm, closed on Sundays. Your account will be updated when your order ships, tracking will be emailed to you and will be reflected on your store account. Tracking information is updated via the carrier and can take up to several hours to update. If you choose to pay via personal check or money order, we generally wait 1 week or for funds to clear before shipping your items.
Razor Emporium is not liable for any missing, lost, damaged, or un-deliverable packages. All orders will be shipped to the shipping address entered by the buyer at checkout. The buyer will be responsible for all additional shipping expenses if the address provided is un-deliverable. If a package returns as un-deliverable the buyer can request a refund and you will be refunded the purchase price minus the already used shipping costs. If the buyer would like to attempt the shipment again a verified address must be submitted and any additional shipping costs paid before we are able to re-ship your order.
APO/FPO addresses are considered Domestic Shipping addresses still and we are happy to ship to you! We find tracking updates are not reliable or regular due to the great distances these packages travel, we do not guarantee delivery times. Shipping insurance is available during checkout through Route Package Protection for an additional fee. For more information, please see the section on ROUTE PACKAGE PROTECTION below.
FREE DOMESTIC SHIPPING
Orders of $70 or more receive FREE SHIPPING via First Class USPS mail in the United States.
SERVICE DISCOUNT
Whether you are in the US Military, Police, Fire or EMS line of duty - thank you for your service! Please use coupon code SERVICEUSA during checkout to take 10% off your order!
RATES
All shipping costs are calculated in the shopping cart upon purchase. We offer FedEx, DHL, UPS, and USPS mail quotes and will ship the method chosen by our customers upon purchase. Any questions about shipping quotes can be directed to help@razoremporium.com for estimated times please visit that carrier's website.
INTERNATIONAL SHIPPING POLICY
Razor Emporium aims to be "Known the World Over," so we gladly accept international customers! Welcome to our site and please contact us with questions you may have. ANY NON UNITED STATES ORDER over $100 USD may require a phone call (855-264-1199) or email (help@razoremporium.com) for verification before we will ship it to prevent fraud. Upon placing an order over $100.00 you may receive an email requesting a photo copy of your ID and a photo copy of your credit card with the name and last 4 numbers visible. We also require your billing and shipping address to be the same. If they do not match we will ship to the billing address. If this is a problem we will cancel the order and issue you a full refund. Thank you for your cooperation.
USPS First Class International Note: Once the packages leave our store and arrive to your country: Your country's postal service is in charge of managing the package delivery and tracking (if they offer this service, some do not). If you would like more assurance outside of this, please utilize the FedEx, UPS, or USPS Priority/Express International Mail option during checkout. We highly suggest using one of these options for orders over $100.
United States Postal Service International mail can take up to 20 business days. However, if a package is held in customs it could take an additional 45 business days. We are not responsible for any packages held by customs or any items confiscated by customs. Razor Emporium is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government. Any claims for lost packages can not be made until 45 days after the shipping start date. In the event that a package is lost, stolen, or damaged you agree to fully cooperate and fill out all insurance claim paperwork. Orders will not be reshipped without full cooperation. As soon as we receive the paperwork back we will reship your order. This can be done electronically and will only take a few minutes out of your day. We are not responsible for any packages lost, damaged, or stolen when using a forwarding service of any kind. There is No Guarantee on delivery times. Customs forms are auto-generated by our shipping software and monetary values are directly recorded based on what you purchased from us. They cannot be edited to reflect a lower value.
ROUTE™ PACKAGE INSURANCE
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
** If Route has been opted out of at checkout we are not responsible for replacing a missing package. We highly reccommend spending the extra few dollars for that insurance.
RETURN POLICY
At Razor Emporium, every item is prepared with care and attention to detail. Because of the nature of our products, all returns must meet the conditions below.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with photos and a brief description.
We will review the issue and provide a replacement or appropriate resolution at no cost to you. When a return is required, we will provide a prepaid return label.
Items returned in a condition different from what was reported, or damaged during return shipping due to insufficient packaging, may be subject to additional fees at our discretion.
SOFT GOODS / PERSONAL CARE PRODUCTS
For health and hygiene reasons, opened or used personal care products are not eligible for return or refund.
This includes:
- Soaps and shaving creams
- Aftershaves and splashes
- Perfumes and EDPs
- Beard oils and balms
- Shave oils
- Waxes and similar grooming products
In select cases, store credit may be offered at our discretion.
HARDWARE & NON-CONSUMABLE PRODUCTS
Safety razors and other non-consumable items may be returned within the return window if they are in resalable condition and include original packaging.
Items showing signs of use, wear, damage, or missing components may be subject to a 10% restocking fee.
Items that cannot be resold may be subject to a 20% restocking fee.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the return is due to our error.
When returning items, please ensure they are securely packaged. We are not responsible for damage caused during return transit due to inadequate packaging. In such cases, additional fees may apply based on condition.
RETURN PROCESS
Eligible returns must be initiated through our return portal:
All returns must be submitted through the portal to be reviewed, tracked, and processed. Unauthorized returns may be refused.
REFUNDS
Once your return is received and inspected, we will issue either:
- A refund to your original payment method, or
- Store credit
based on the condition of the items and eligibility under this policy.
ORDER ISSUES
If you believe you received the wrong item, please contact us within 10 days of delivery with photos. We will review and resolve the issue promptly.
FINAL SALE ITEMS
Clearance items and samples are final sale and not eligible for return or refund.
QUESTIONS
If you need assistance, please contact us at help@razoremporium.com. We’re happy to help.
INTERNATIONAL CUSTOMERS
International customers must send back the item on their own and we will refund the shipping cost (for damaged or incorrect items only). Please contact us at help@razoremporium.com if you plan to return or exchange a product. Once your returned item is received, your refund, exchange, or store credit will be promptly processed. We will not reimburse the shipping cost from your original order.
TERMS & CONDITIONS
We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy)
